Contact information

At Maelle Brand, we believe in full transparency with our customers. If you have any questions, concerns, or need assistance with your order, our customer support team is ready to help. Please find all of our contact and business information below.

Customer Support
Our customer support team is available to assist you with any questions related to orders, shipping, returns, refunds, or any other inquiries. We aim to respond to all messages within 1 to 2 business days.

Email
contact@maelle-brand.com
For order inquiries, return requests, shipping questions, or general support, email is our primary and preferred contact method. Please include your order number in your message so we can assist you as quickly as possible.

Phone
(646) 814-8923
Our phone support is available during regular business hours, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. If you reach our voicemail, please leave a message with your name, order number, and a brief description of your inquiry and we will return your call as soon as possible.

Business Address
Maelle Brand
635 NW 29 Ter
Cape Coral, FL 33993
United States

Please note that this is our registered business address. We do not operate a retail storefront open to the public at this location. All sales are conducted exclusively through our online store.

Business Information
Trade Name: Maelle Brand
Business Location: Cape Coral, Florida, United States
Operations: Online retail, shipping within the United States only

Response Times
We understand how important it is to receive timely support. Our team strives to respond to all inquiries within the following timeframes:

  • Email inquiries: within 1 to 2 business days
  • Phone calls and voicemails: within 1 to 2 business days
  • Return and refund requests: within 1 to 2 business days of submission

Please note that response times may be slightly longer during weekends, public holidays, or high-volume periods such as promotional sales and holiday seasons.

Order Support
If you need help with an existing order, please have the following information ready when you contact us to help us resolve your inquiry as efficiently as possible:

  • Your full name
  • Your order number
  • The email address used to place the order
  • A brief description of your question or issue

Returns and Refunds
To initiate a return or request a refund, please contact us at contact@maelle-brand.com with your order number and reason for the return. All returns and refunds are processed in accordance with our Return and Refund Policy, which is available on our website. Please do not send any items back without first contacting us and receiving written authorization and a prepaid return shipping label.

General Inquiries
For any questions that are not related to a specific order, including questions about our products, shipping destinations, payment methods, or store policies, you are welcome to contact us at any time at contact@maelle-brand.com or (646) 814-8923 and we will be happy to assist you.